Privacy Policy

1. Introduction

  • Business name – نايلبودز PRODUCTION COMPANY.
  • Business address – Egypt, Cairo, Nozha, Ankara Street, Building 42, 5th Floor, Flat 09.
  • Contact email – Support@nilepods.com.
  • Phone number – +20 10 6566 7337.
  • Effective date – 07/12/2025.
  • Nilepods values your privacy and is committed to protecting your personal information.  

2. Information we collect

IWe collect personal information in several ways when you interact with our studio, including when you book a session, visit our website, make a payment, or use our facilities.

Information Customers Provide Directly

When you book a studio session through our website, we collect personal information including your first and last name, email address, and phone number. This information is used to manage bookings, communicate with you regarding your session, and provide customer support.

We collect this information directly from you at the time of booking.

Payment Information

We accept payments both online and in person. Payments are processed through a third-party payment provider, Paymod.

We do not store or have direct access to your full credit card details. Payment information is securely processed by our payment provider in accordance with their privacy and security policies.

Website Usage Data

When you visit our website, certain information may be collected automatically. This may include your IP address, browser type, device type, pages visited, and general usage data.

We use cookies and similar tracking technologies to improve website functionality and user experience. We also use analytics tools (such as Google Analytics) to better understand how visitors use our website.

You can control or disable cookies through your browser settings.

Marketing Communications

If you choose to subscribe to our newsletter or provide your email address for marketing purposes, we may use your email address to send you promotional messages, updates, and studio-related news. You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

In-Studio Security

Our studio uses security cameras (CCTV) for safety and security purposes. Video recordings may capture individuals entering, exiting, or present in common areas of the studio. These recordings are used solely for security, safety, and incident investigation purposes.

Wi-Fi Usage

We provide Wi-Fi access to guests during their session. Basic technical information such as network usage data may be collected for security and network management purposes.

Studio Recordings

During your session, audio and/or video recordings may be created as part of the services you book. We store client recordings for up to two (2) weeks after the session date.

Studio staff may have access to recordings solely for the purpose of editing, transferring, managing, or assisting with your session. Recordings are automatically deleted after the two-week retention period unless otherwise agreed in writing.

3. How We Use Your Information

IWe use the information we collect for legitimate business purposes related to operating and improving our podcast rental studio services.

Specifically, we may use your information to:

  • Process and manage studio bookings
  • Send booking confirmations, reminders, and service-related communications via email or phone
  • Contact you regarding your session, scheduling changes, or customer support matters
  • Process payments and prevent fraudulent transactions or chargebacks
  • Provide, manage, edit, and deliver studio recordings
  • Maintain the safety and security of our premises
  • Improve our website, services, and customer experience
  • Send marketing communications, promotions, and studio updates (where you have subscribed or provided consent)

We only use personal information for the purposes for which it was collected or for purposes that are reasonably related to the operation of our business.

We do not sell, rent, or trade your personal information to third parties.

4. Sharing of Information

IWe do not sell, rent, or trade your personal information to third parties.

However, we may share your information with trusted third-party service providers when necessary to operate our business and provide our services. These include:

  • Our booking platform provider, Amelia, which manages online scheduling and appointment data
  • Our payment processor, Paymod, which securely processes online and in-person payments

These third parties only receive the information necessary to perform their services and are responsible for protecting your information in accordance with their own privacy and security policies.

We may also disclose personal information if required to do so by law, regulation, legal process, or governmental request, including for tax reporting, fraud prevention, or compliance purposes.

In the event of a business transfer, merger, sale, or restructuring, personal information may be transferred as part of the business assets, subject to appropriate confidentiality protections.

5. Data Retention

IWe retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Booking and Contact Information

We retain booking and customer contact information for an indefinite period in order to maintain business records, manage repeat bookings, provide customer support, and comply with legal obligations.

Financial and Tax Records

Payment and financial records are retained for a minimum of five (5) years in accordance with applicable Egyptian tax and accounting laws.

Studio Recordings

Client audio and/or video recordings are stored for up to two (2) weeks following the session date. After this period, recordings are automatically deleted unless otherwise agreed in writing.

CCTV Footage

Security camera recordings are retained for up to thirty (30) days, unless footage is required for investigation, legal proceedings, or security purposes, in which case it may be retained for a longer period as necessary.

Marketing Communications

Marketing contact information is retained until you unsubscribe from our communications. Once you unsubscribe, you will no longer receive marketing emails, though we may retain limited information to ensure compliance with your opt-out request.

6. Data Security

I We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our website is secured using HTTPS encryption to protect data transmitted online. Payment transactions are processed through secure third-party providers.

Access to booking and payment systems is restricted to authorized personnel only. Studio computers and internal systems are protected by passwords and access controls.

Our Wi-Fi network is secured with password protection. While certain studio editing systems may be accessible to both staff and clients during sessions, we implement reasonable safeguards to limit unauthorized access to stored data.

Security camera systems and recorded data are accessible only to authorized individuals for safety and operational purposes.

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Rights

I Under the Egyptian Personal Data Protection Law No. 151 of 2020, individuals have certain rights regarding their personal data. These rights allow you to:

  • Access your data – You may request access to the personal information we hold about you, subject to legal or operational limitations depending on the type of data requested.
  • Correct your data – You have the right to request corrections to any inaccurate or incomplete personal information.

  • Delete your data – Where legally permissible, you may request that we delete your personal information from our systems.

To exercise any of these rights, please contact us via the email address provided in this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

We may require you to verify your identity before fulfilling any request to ensure the security of your data.

8. Children’s Privacy

I Our studio welcomes minors; however, we require parental or legal guardian consent for anyone under the age of 18 to use our services or participate in recording sessions.

We do not knowingly collect personal information from children without consent. Parents or guardians are responsible for providing accurate information and giving permission for their child’s participation.

If you believe we have collected personal information from a minor without proper consent, please contact us immediately via the email provided in this Privacy Policy so that we can review and, if necessary, delete the information.

9. Cookies, Tracking, and Marketing

IOur website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic,  and support marketing activities.

Cookies:
We use cookies to improve website functionality, remember your preferences, and manage bookings. Some cookies are essential for website operation, while others are used for analytics or advertising purposes.

You can manage or disable non-essential cookies at any time through your browser settings. When visiting our website, you may see a cookie consent banner that allows you to accept or reject non-essential cookies.

Analytics and Advertising:
We use tools such as Google Analytics and Meta/Facebook Pixel to better understand website usage and improve our services. These tools may collect information about your interactions with our website and display targeted advertisements based on your activity.

Marketing Emails:
If you subscribe to our newsletter or promotional emails, we may send you marketing communications based on your website activity or session history. You may unsubscribe from marketing emails at any time using the “unsubscribe” link included in each email or by contacting us directly.

10. Changes to This Privacy Policy

IWe may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or technology.

When we make changes, we will post the updated policy on our website with a revised “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

IIf you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact us at:

Email: privacy@nilepods.com

We will respond to inquiries in a timely manner and in accordance with applicable law.

12. Media and Marketing Use

I From time to time, we may wish to use photographs, video recordings, audio recordings, or excerpts from studio sessions for marketing and promotional purposes, including on our website, social media platforms, advertisements, and other promotional materials.

We will only use such content where explicit consent has been provided by the client. Consent may be obtained through a written agreement, signed release form, or an affirmative opt-in during the booking process.

Clients are not required to provide consent for marketing use as a condition of booking our services. Refusal to provide consent will not affect access to or quality of our services.

Where a session involves minors under the age of 18, written consent must be provided by a parent or legal guardian before any recordings, images, or related content are used for promotional purposes.

If you have previously provided consent and wish to withdraw it, you may contact us at privacy@nilepods.com. We will make reasonable efforts to stop future use of the content, though materials already published may not be fully retractable.